• Hyundai

West Broad Hyundai

8903 West Broad Street
Henrico, VA 23294

  • Sales: 877-934-1838
  • Service: 877-900-2729
  • Parts: 888-295-8752

1/2 mile west of Parham Rd

Reviews From Our Customers

Welcome to our customer feedback page!  All the reviews on this page are the reviews from some of our service and sales customers whom visited us and for whom we have an email address.  This is a service provided to us from DriverSide, a third party review company.  You can also find additional reviews on Google and our Facebook page!

Danny Fisher, General Manager
 West Broad Hyundai

Posted by: Mary S July 28, 2014

I was impressed with the service I received when I took my car in for service. I did not have to wait when I arrived for my appointment. It was completed in a timely manner and the outside looked better than it did when I brought it in. The representative were very polite and informative. This has nothing to do with my visit, but I would like to get a message to whomever the following would concern. The seat fabric should be more stain resistant. My seat looks awful and I am very careful with liquids. I don't even know what the stains are and why there are so many and to get the seats cleaned is extremely expensive.
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Posted by: Juliann S July 28, 2014

I honestly cannot say enough about West Broad Hyundai! From the salesperson, Steve who sold me my car, to all the wonderful service staff & Beverly Lee, these folks don't just sell you a car, they make you part of the Hyundai family! The take care of any issues quickly and done right! I've never had to wait very long at any appointment (by the way, the showroom, bathrooms, and waiting area are amazing clean). You are greeted by everyone who works there with a sincere smile. Now this is real service! Bravo to Beverly and the West Broad Hyundai team!
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Posted by: Terri B July 27, 2014

Very nice and clean dealership and my service team member is greaqt
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Posted by: Ava S July 27, 2014

Chester, the salesman, was highly professional and allowed me to make decisions without being foreceful. I previously leased an Elantra and was wanting an SUV. Chester pointed out the benefits of the Tucson model, let me drive it and we made a deal. Easiest transaction I've ever had.
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Posted by: Shellie R July 27, 2014

Great experience! Very professional and courteous staff. I recommend then highly!
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Posted by: Elizabeth M July 27, 2014

All was great! The service dept. was accommodating and fast. They were able to assist in additional needs once I arrived. Great Job Folks at West Broad Hyundai!!
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Posted by: Carissa S July 27, 2014

I decided to drop my car off in the morning. I got there before 7:30 and the doors weren't open. I realize that the staff needs time to put their things in order, but would it have been okay to leave my keys in the Dropbox at that point? I had a coupon on my phone to show the service people. Should I have printed it out and left it in the envelope? These options were never spelled out to me when I made the appointment. That would have been helpful as I was late to work. I left my car there all day so that was not a rush situation.
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Posted by: Chrissy J July 27, 2014

Great Servcie!!!!!
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Posted by: Jennifer H July 26, 2014

My Service Advisor, Jason answered my questions and concerns. I am always satisfied with service performed on my Elantra. Thank you Jason, Jimmy and the crew!
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Posted by: Eldonna R July 26, 2014

I was pleased with my recent oil change and state inspection, especially since there was no charge! I have always experienced good service.
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